Human Services Quality Framework (HSQF)
The Human Services Quality Framework (HSQF) is a system for assessing and promoting improvement in the quality of human services delivery. We provide a range of direct sector supports.
Below you will find a list of all posts that have been categorised as "Focus Area: Sector capability and capacity building"
Skilling Queenslanders for Work (SQW)
Delivering workshops across the state to help community-based organisations respond effectively to funding applications for the Skilling Queenslanders for Work (SQW) initiative.
Discussion paper: Excellence in Community Services
This discussion paper is the first step in the development of an Excellence Framework for the community services sector.
Energy and water
These essential service systems exist to serve the community. We provide policy makers with input into policy decisions and regulations, and we help to educate people on issues and changes.
Domestic, Family and Sexual Violence Data Insights
To support the sector to implement the Data Insights Roadmap, DJAG has funded QCOSS to deliver the “DFSV Data Insights Program: Change Management and Business Readiness” project (DFSV Data Insights)
Community Door
Community Door is a comprehensive virtual gateway for community-managed organisations in Queensland to access key information to assist in all aspects of the operation of the service.
Report: Using consumer data for continuous improvement
As a sector that delivers services to people who are often experiencing disadvantage and vulnerability, it is important for community organisations to know they are providing safe and appropriate services to individuals and to the community more broadly.
Report: State of the Sector 2021
The community services sector is the beating heart of Queensland’s economy. We are part of the largest employer group in Queensland. On any given day almost 150,000 people go to work in our more than 10,000 charities. Our essential work is supported by more than 324,000 volunteers.
Report: Queensland’s Not-for-profit Sector and the Impact of Growing Financial Pressure
Analysis of financial data from selected not-for-profit organisations for the financial years 2019, 2020 and 2021 show that Queensland’s not-for-profit sector is likely suffering from significant financial pressure.
Report: Water hardship in regional Queensland
QCOSS is exploring the experiences and outcomes for regional Queensland households who cannot pay their water bills due to financial hardship. In this report, we identify the hardship provisions applicable to regional water providers in Queensland, as well as the hardship support being offered in practice.