Do you have a role in supporting people who may be experiencing problems with their electricity or water provider? 
If so, this webinar will provide essential information to assist you in understanding:

• rights, roles and responsibilities of tenants and landlords / property managers in relation to water charges
• the process to resolving disputes with your electricity or water provider

In some instances, landlords can charge tenants for water use. If not managed correctly, this process can lead to bill shock, debt, and tenancy disputes. Similarly, if you are a landlord who passes on water costs to your tenants, it can be confusing to know what your obligations are. This webinar will unpack some of the complexities around water billing and give both landlords, property managers, and tenants clarity around their rights and obligations when it comes to water charges. 

The webinar will also provide tips on how to fix problems with your electricity or water provider, including who you can engage for support. Case study examples highlighting common problems people experience with their electricity and water providers will be presented to support understanding of how these issues were resolved. 

Date:  Tuesday, 18 April 2023

Time: 11:00am – 12:00pm 

Location:  Online via Microsoft Teams