The data is modelled on the AER (Retail Law) Performance Reporting Procedures and Guidelines schedules, which have been split into 3 spreadsheets:

• Schedule 2: customer numbers, switching, contracts, meter installations, tariffs
• Schedule 3: complaints, debt (non-hardship), Centrepay, missed pay on time discounts, credit collections, payment plans, concessions, disconnections
• Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.