Tropical Cyclone Debbie

The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. 

The likely impacts of a tropical cyclone include heavy rainfall, damaging winds and storm tide surges which can result in damage to houses and household goods, damage to service outlets, roads being cut off, and/or loss of electricity and telephone or internet connections to name a few.

It is critical that you as individuals, carers and/or community service providers remain safe and are well prepared for such events. 

Everyone is encouraged to monitor the weather forecasts and undertake planning and preparedness activities. As part of your preparedness and planning for events such as these, access regular updates from the Bureau of Meteorology and act on advice from relevant authorities such as Local Councils and Emergency Services.

The Queensland Disaster Management website and  the Get Ready website also have a range of information and useful resources that can assist you to plan and prepare.

It is also important if you are a carer or service provider, that you are able  to continue supporting individuals and families following a disaster that may disrupt your business and/or your ability to continue providing care.

Make use of the resources on the Community Door website to ensure the continuity of your service and wellbeing of staff and clients following a disaster or emergency. 

Information on recovery after a disaster is available here.

Additional information about transport and main roads issues is available here.

Additional information about energy and electricity issues here.

Please contact your relevant Department of Communities, Child Safety and Disability Services region if you require assistance or have any concerns.

Important contacts for Queenslanders impacted by ex-Tropical Cyclone Debbie

  • For storm and flood assistance contact the SES on 132 500 and in a life threatening emergency call Triple Zero (000). You can also download the SES Assistance App by visiting http://www.emergency.qld.gov.au/ses/
  • The Queensland Police Service is constantly updating information on their Facebook page www.facebook.com/QueenslandPolice Twitter (@QPSMedia) account and our myPolice blogs www.mypolice.qld.gov.au
  • The Queensland Fire and Emergency Services is also regularly updating their information on Facebook www.facebook.com/QldFireandRescueService/ Twitter (@QldFES)
  • The Department of Transport and Main Roads has an extensive list of road closures at the QLD Traffic website at www.qldtraffic.qld.gov.au – it includes an interactive map, a list of road closures and live traffic cameras. You can also call 13 19 40.
  • Please keep in mind the only way to stay safe is to stay out of floodwater. The best way to avoid floodwater is to make sure you are prepared. If it’s flooded, forget it. For more information visit http://floodwatersafety.initiatives.qld.gov.au/
  • For more information about preparing for this severe weather event, please visit https://getready.qld.gov.au/
  • For those who are concerned about friends and family in affected areas, the Red Cross has opened ‘Register Find Reunite’. This service helps to find and reunite family, friends and loved ones during a disaster. You can register or look for someone on the Red Cross Website at www.redcross.org.au
  • Listen to ABC Local Radio, the emergency broadcaster in Queensland.
  • Disaster affected people can contact the Community Recovery Hotline for information and support on 1800173 349. People are requested to be patient when calling the Community Recovery Hotline.
  • The Insurance Council of Australia has declared a catastrophe for damage caused by TC Debbie. The Disaster Hotline (phone 1800 734 621) can help policyholders if they are uncertain which insurer they are with, or have general inquiries about the claims process.
  • Take extreme care when handling damaged asbestos containing materials - as it could pose serious health risks. If you are concerned, or would like more information, contact your local authority on 13QGOV (137468) or go to www.deir.qld.gov.au/asbestos/
  • For further information visit www.qld.gov.au/community/disasters-emergencies/cleaning-up
  • Please remember, Emergency Departments are only for seriously injured or ill people who need immediate treatment and you should visit your local GP or call 13 HEALTH (13 43 25 84) for any minor injuries.
  • If your home or business becomes inundated with floodwater and the mains power is still connected, contact Ergon Energy immediately on 13 22 96 to arrange disconnection. For more information, go to www.ergon.com.au
  • Parents are urged to listen to local radio news broadcasts and visit the website http://closures.det.qld.gov.au/to stay informed about the re-opening of schools.
  • Queenslanders needing emergency housing assistance can call 13QGOV.