QCOSS member profile - Susan Beaton, United Synergies

As QCOSS embarks on a new series of tender writing workshops across Queensland, we feature a member who has won funding for Skilling Queenslanders for Work.

Susan Beaton is a Development Officer at United Synergies. Susan’s role incorporates internal communications and the development and promotion of service responses to social problems, which means that part of her role is tender writing and publications.

United Synergies is located at Tewantin on the Sunshine Coast and was formerly known as Noosa Youth Service. Today the organisation looks after a much broader spectrum of people and communities.

Established in 1989, United Synergies supports people across Southern Queensland in the following areas:

  • child and family relationships
  • employment
  • homelessness
  • mental health, and
  • support after suicide.

The organisation has a wonderful vision where communities, families and individuals achieve a sense of self, a sense of place, a sense of purpose, and a sense of belonging.

“This relates to our clients’ holistic wellbeing and is about people’s identity, feeling positive emotions, engaging in community life, enjoying healthy relationships, finding meaning and accomplishment in what you do. Our services are tailored to provide supports to individuals to improve well-being as a pathway to our vision,” says Susan.

Susan’s diverse work experience helped Susan develop a love of helping those in need. “My first career was working in 5-star hotels pampering privileged guests, but now I get to help vulnerable people with real problems which is much more rewarding.”

When asked what she loves about her current role, Susan replied, “Sharing positive news stories from the front line that began as a vision or social idea in a tender that I wrote. In other words, seeing how words can translate to action and positive social outcomes, and how different team member contributions mesh together.”

Social innovation is part of Susan’s vision for Queensland and how we can better support vulnerable people.

“For Queenslanders to be leaders in social innovation, boldly trying new solutions to mend social problems. In doing so, it is important that the social services sector walk the journey alongside vulnerable people, so together we navigate new ways and opportunities. It never works just telling, pushing or enforcing, so genuine collaboration and engagement must be the way forward,” says Susan.

Susan believes that access to the right education is powerful.

“Access to better education, in its most broad and holistic sense, would be an important factor in changing the lives of the clients of United Synergies because I believe that knowledge and emotional intelligence is a strength that drives self-determination to navigate life’s knocks.”

You can read more about United Synergies here.