The Federal Government’s NDIS trial and launch sites around Australia are highlighting significant issues and challenges for service providers. One issue is the critical need for the service agreement with each participant to specify clearly at least what, how and when services will be performed.
For service providers, a key element in being successful and sustainable in attracting and implementing participants’ NDIS funded support plans is to identify and clearly specify the nature and extent of what is (and what is not) included in the services that clients’ purchase for the NDIA fixed-price. It is essential that service providers develop a sound understanding of the role, risks and process in negotiating a legal service agreement with each participant under NDIS. The drafting of fair terms and conditions of delivering support services under the participant’s service agreement with the service provider is emphasised.
- Essential elements of contract law
- Using the NDIA model service agreement – strengths and limitations
- Drafting your organisation’s necessary and specific terms and conditions
- Tips and traps in using standard templates and clauses
- Negotiating the service agreement
- How parties’ rights and obligations under service agreements are managed and enforced.
Workbook and online resources included
Presenter: Linda Hayes, Managing Director of Corporate Synergies Australia