NDIS Appeals Worker

Speaking Up For You
Job Description: 

SUFY is hiring a NDIS Appeals Worker who will work part time part time, 22.5 hrs/ level 5.3 (SCHADS) with a fixed contract to June 2019.  The NDIS Appeals Worker will be required to work with another NDIS worker, with one day overlap.  This position is funded by the Federal Department of Social Services and will provide support to individuals who wish to appeal their NDIS plan.

The role requires a good working knowledge of NDIS legislation and its application to the NDIS Appeals process.  The successful application will have exceptional interpersonal and communication skills, working knowledge and understanding of the Convention on the Rights of Person with Disabilities (CRPD) as well as State and Federal disability legislation and how that impacts on the lives of vulnerable people with disability. 

The successful candidate will demonstrate an unswerving commitment to a vision for valued and inclusive lives within the community for people with a disabilities. 

SUFY is looking for a team player with excellent time management skills and demonstrated solid technical skills, good political judgement, and attention to detail. The successful candidate will be a highly motivated person to work with our Manger and the NDIS Appeals team to make a difference in the lives of vulnerable people with disability in the Moreton Bay and Brisbane metropolitan area.   .


Please prepare an application for this position addressing the criteria below.  Your application will be addressed to the Manager and forwarded by email to sufy@sufy.org.au by close of business 26th March 2018.





Role Description:

The NDIS Appeals Worker will analyse, plan and provide support and assistance to applicants whilst they navigate the process of seeking an AAT review of NDIS decisions. There will be a strong focus on fostering ‘self-advocacy’ where possible. Where self- advocacy is not appropriate, the NDIS Appeals officer will, in partnership with the applicant, develop and implement a plan which will provide effective support. The NDIS Appeals Worker will also engage in providing information sessions and education and skills development for individuals with disability, families and carers in line with the requirement of the NDIS Appeals Program and in keeping with SUFY’s values, mission and objectives.

  • Assist applicants to navigate the process of AAT review of decisions – this could include attending AAT conferences and hearings with applicants & fostering self-advocacy for applicants to put their own cases before the AAT
  • Where self-advocacy is not appropriate, provide individual advocacy support, developing and implementing an individual plan in partnership with the applicant
  • Assist a person to navigate the NDIA internal review process. However, priority must be given to people who have applied, or are in the process of applying, to the AAT
  • Assist applicants to apply for funding (including completing a referral to the central assessment provider (CAP)) where legal issues are highlighted and an application has been made to the AAT (for complex or novel legal cases


Mandatory Requirements of the Position:

To competently perform in this position, the person should possess the following knowledge, skills and experience outlined in the following Key Selection Criteria:

  • Qualifications in social sciences, human services, advocacy and/or a minimum three years equivalent combination of relevant experience, education and/or training in the community services sector would be an advantage
  • Competent in the use of relevant computer software programs
  • Sound written and oral communication skills and computer skills, including the ability to prepare case notes, individual plans and other documents; liaise with stakeholders; promote the agency and communicate well with individuals with disability, colleagues and other agencies
  • A Queensland driver’s licence and ability to undertake planned travel as needed
  • Ability to liaise with key regional advocacy contacts as referral points
  • Criminal history screening including Blue Card
  • Compliance with the code of conduct and ethics and confidentiality requirements of this organisation, and work to the standards of the National Disability Service Standards
  • Provide clear financial accounting for expenses
  • Provide client and service delivery reports to SUFY supervisor within agreed timeframes

Values, skills, knowledge:

  • Strong commitment to human rights, social justice and diversity
  • Good knowledge of the disability sector and the NDIS with understanding of what makes people vulnerable
  • An understanding or the ability to quickly acquire an understanding, of NDIS and other Legislation relevant to the lives of people with disability.
  • Exceptional listening and communication skills – particularly the ability to ask the questions that will both encourage and support individuals and assist with planning and advocacy
  • Highly developed conceptual and written skills with the ability to analyse the big picture and relate this to individuals’ lives
  • Ability to plan, implement and evaluate strategic pieces of work.
  • Have an understanding of individual advocacy and its relationship to the lives of people with a disability


  • Ability to work independently or collaboratively as part of a team to achieve positive outcomes
  • Highly developed interpersonal skills, specifically the ability to converse with people at grass roots, as well as those in positions of authority to affect change in the lives of people with disability
  • Ability to work non-confrontationally, yet reason and argue assertively on important issues on behalf of people with disability

Extent of authority

  • Ability to work under general direction and within organisational policy
  • Ability to exercise initiative and judgment within the sphere of work to plan, coordinate, implement and evaluate work in a strategic way, reporting to the Manager as your supervisor


  • Carry out any additional duties within the scope of the position as directed by the Manager or a person of a similar authority within the organisation.
  • Participate in staff meetings, planning workshops and other meetings in connection with operation of SUFY as directed by the Manager.
  • Attend relevant training to develop skills and knowledge relevant to the role.
  • Network with other support persons in the NDIS sites and liaise with the AAT as necessary.
  • General office teamwork and assistance.
  • Undertake own word processing and administrative tasks.
  • Collect and maintain appropriate information about individuals with disability on databases
  • Undertake training provided through or by SUFY as required to perform the above duties.
  • Provide Monthly activity reports to the Manager and quarterly reports to the Management Committee (see attached reporting requirements for the project).
  • Participate as required in other reporting and evaluation.


Key Indicators for appraisal:

  • Clarity of the rightful place of people with disability as citizens with all that citizenship involves
  • Consistent use of positive imagery of and with people with disability
  • Clear planning and implementation strategies, keeping to time lines and any budget for campaign work
  • Strategic thinking, argument and skill in lobbying
  • Demonstrated understanding of the National Disability Insurance Scheme and the eligibility for reasonable and necessary
  • Integrity demonstrated by:
  • good connections with people with disability, families, allies and advocates
  • development and rapport in relationships with people with disability and their families
  • respect for others, even if they do not agree with your position
  • Supportive team relationships


Support and Training

  • Comprehensive and appropriate training will be provided by SUFY
  • The successful applicant will be supported and supervised by Manager of SUFY

Performance Review

Periodic probationary period applies to this position. Probationary appraisals will be conducted to ensure adequate support, training and experience for the role at one month and at three months. Annual performance reviews are conducted in alignment with all SUFY HR policy and procedures.

How to apply for this job

Please prepare an application for this position addressing the above criteria.  Your application will be addressed to the Manager and forwarded by email to sufy@sufy.org.au by close of business 26th March 2018.

P O BOX 5649
4 101
Mary Kenny
Phone No.: 
Closing Date: 
Monday, March 26, 2018