MIGRANT WOMEN’S EMERGENCY SUPPORT SERVICE INC.
OPERATING AS IMMIGRANT WOMEN’S SUPPORT SERVICE
The Migrant Women’s Emergency Support Service Inc. operating as the Immigrant Women’s Support Service (IWSS) is a feminist, non-profit, community-based organisation committed to providing services that recognises and promotes the rights of women of non-English speaking backgrounds (NESB) and their children who have experienced domestic and/or sexual violence. IWSS works from within a feminist and rights/advocacy framework which values cultural diversity and recognises the disadvantages faced by women and children of NESB that arise from the structural inequalities existing in society.
MWESS Inc. is governed by a Management Committee and receives funding from the Department of Communities to deliver a Sexual Assault service and a Domestic Violence service. MWESS Inc. also receives funding from the Department of Social Services to provide an emergency relief service to people in financial distress.
IWSS is a women’s only service, staffed by a diverse workforce who possess relevant tertiary qualifications in the behavioural/social sciences.
Due to the nature of the services provided by IWSS, the organisation has adopted Section 25 of the Anti-Discrimination Act 1991, which enables the employment of women only on the basis of “genuine occupational requirements”.
The position is responsible for the delivery of domestic violence and sexual assault responses within an integrated service delivery approach. The position reports directly to the Senior Caseworker.
Applicants for the position are expected to ensure that they:
- Maintain up to date knowledge of issues, trends, legislation, best practice in relation to sexual assault and domestic violence
- Participate in professional development activities, case coordination and supervision
Occupational Health and Safety
Applicants are required to:
- Ensure that work and services are provided in a safe manner at all times by regularly reviewing practices and environment and by participating in OH&S training where required.
- Develop and implement a self-care plan
Supervision, Staff appraisal and Key Success indicators
- A probationary period of six months is applicable to this position
- Supervision and ongoing consultation is provided by the Senior Caseworker
- Staff appraisal will be based on these consultations and a formal review.
- Initial appraisal will occur three months after appointment to the position and thereafter on an annual basis
The key success indicators for the positions will include:
- Adherence to policies, processes and procedures
- Fulfils case management obligations on daily basis
- Planning and delivery of community education sessions and resource development
- Improve and maintain knowledge of the service delivery system
- Referral of clients to other appropriate agencies completed in a professional manner, including facilitated referrals and follow up if required
- Participate in professional development activities
- Appropriate use of assessment tools as defined by Case Management Guidelines
- Appropriate use of records management and case management systems within IWSS’ guidelines
More detailed information and processes are outlined in the IWSS Policy and Procedures Manual.
- Direct service delivery work involves frequent and ongoing contact on a day to day basis with women affected by domestic and/or sexual violence who may be in crisis at the time of contacting the service
- Work is performed in an office environment where the physical demands require sitting for extended periods of time; frequent use of computers and standard office equipment
Administrative tasks, record keeping and data collection
- Attend all service meetings
- Accurately and timely complete timesheets
- Maintain accurate and confidential files and records, and prepare reports as required
- Ensure information systems for records and case management are used appropriately
- Contribute to the production of staff reports, annual reports, and other reports as required
- Participate in the development and review of policy, procedures and service planning
Other duties as negotiated with the Director
- Relieve other staff members while they are on annual, sick, study or other leave.
- Contribute to the ongoing development IWSS’ education and information resources.
- Assist the agency in lobbying, law reform and policy development activities, as delegated and approved by the Director.
Level 4 – 5 of the Social, Community, Home Care and Disability Services Industry Award 2010; MWESS Certified Agreement 2005; National Employment Standards
30 hours per week
Monday to Friday as per roster
Director - MWESS
Main purpose of position
Delivery of domestic violence and sexual assault services to women of non-English speaking backgrounds and their children through the implementation of an integrated quality case management system, organisational practices and standards and productive relationships to meet organisational goals.
Key effectiveness areas
Number of Direct Reports
This position is accountable to the Senior Caseworker
All staff are accountable to the Director
Domestic Violence sector, Sexual Violence sector
Relevant service providers
Strategic sector partners
All levels of government
Key effectiveness areas
Provision of crisis and ongoing support
Service provision including:
Provision of relevant and up to date information
Support to access:
Provision of practical and emotional support
Provision of assistance to women
Maintenance of quality standards
Provision of telephone support to external service providers
Working with women of non-English speaking backgrounds